Membership and eligibility
LAJEMBO renter and property-provider services require the applicable membership and account journey. Customers must provide accurate registration information and complete required verification steps.
Identity and account verification
Registered mobile-number and identity controls may be required to access protected services, change sensitive account information or re-establish access after extended inactivity.
SMS Terms
LAJEMBO NIGERIA LIMITED (LAJEMBO) sends one-time passcodes and related security verification messages only when a user requests a code for authentication, identity verification or account access.
Message frequency varies according to user-initiated verification activity. Message and data rates may apply.
These SMS messages are transactional and security-related only. They are not used for marketing or promotional purposes.
Users may discontinue SMS verification by not requesting further verification codes. Standard carrier terms and charges may apply.
Renter responsibilities
Renters must provide accurate information, use viewing and transaction services for genuine rental purposes, follow confirmed viewing arrangements and keep their account access secure.
Provider responsibilities
Property providers must have authority to offer a property, provide accurate property and availability information, cooperate with required verification and keep listing information current.
Listings and verification
A property must complete required LAJEMBO verification before normal public listing. Misleading, duplicate, unauthorized or materially inaccurate listings may be restricted or removed.
Viewings
The standard LAJEMBO viewing charge is ₦7,500 for an eligible viewing request of up to five properties. A booking is confirmed after the required payment. Applicable decision-window and forfeiture rules form part of the viewing journey.
Rental transaction and Success Fee
The customer is shown the applicable rental cost breakdown before the transaction proceeds. LAJEMBO’s target Success Fee is 5% of the agreed annual rental value and is connected to a successful rental transaction.
Caution deposit
Where a tenancy includes the approved 10% caution deposit, it is treated as refundable subject to the tenancy, move-in and move-out condition records and any properly resolved deductions.
Tenancy documents
Supported rental journeys may include standardized tenancy documents, independent legal/documentation services, electronic acceptance or signatures, receipts and protected document records. The final agreement for a specific tenancy governs that tenancy.
LAJEMBO Exclusive
LAJEMBO Exclusive is the enhanced service journey for qualifying rental properties and searches from ₦20,000,000 annual rent, subject to applicable verification and service requirements.
ShortLets
ShortLet services use their applicable booking, property, payment and stay rules. A ShortLet booking does not create an annual residential tenancy unless the applicable agreement expressly provides otherwise.
Privacy and customer information
Customers must use other customers’ information only for the permitted rental purpose. LAJEMBO’s Privacy Policy governs platform handling of personal information.
Prohibited conduct
Fraud, impersonation, false property information, account misuse, unauthorized access, harassment and attempts to circumvent protected LAJEMBO processes are prohibited.
Restrictions and suspension
LAJEMBO may restrict access, suspend an account or stop a listing or transaction where required to investigate misuse, protect customers, enforce platform rules or comply with applicable requirements.
Issues and disputes
Customers should raise property, viewing, payment, tenancy or account concerns through the applicable LAJEMBO support journey so the relevant records can be reviewed.
Records and service changes
LAJEMBO retains operational records required by its platform processes and may update service features or availability as the platform develops.